It would be surprising to claim that government offices in Nepal are functioning properly providing all kinds of services on time with no hassle. But government records say exactly that. Following several complaints from various walks of life, the government launched a programme “service with compensation” at the beginning of Nepali New Year.
The plan was targeted at six government offices with the highest traffic of people and monetary transactions, and where corruption was more likely, including Department of Foreign Employment, Department of Immigration, Department of Land Tax, and Department of Transport Management.
The plan states that if any public work is delayed for whatever reason at these offices, line officials will be liable to pay compensations. The compensations may not be just monetary; the official may lose out on government facilities including foreign visits and promotions.
However, in the past five months, none of the offices received even a single complaint from service seekers. This indicates that government officials are working perfectly and responding to service seekers promptly. But we know that there is hardly anyone who hasn’t bribed to get some work done at a government office. Then why this anomaly?
Is it because service seekers across the country are ignorant of the fact that the government has introduced such a provision? Or are there complaints not registered?
Assuming that people are unaware of government plan will be an injustice to the government, which has publicized it through various medium including mass media. Most government offices have a big board of Citizens Charter hanging at the main gate, listing all the information.
Not everyone can read this, but those who visit government offices are not all illiterate.
So, where is the problem?